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Frequently Asked Questions
Owners
We have an extensive portfolio and are always looking to expand our services. We manage properties throughout Richmond, Burnaby, Vancouver West, Down Town Vancouver, Surrey, North Vancouver, Toronto, Downtown, North York, Richmond Hill, Markham, Scarborough, Etobicoke, Mississauga, and Vaughn.
We have team members on call 24/7 ready and waiting to handle any emergency that arises.
All tenant concerns and complaints become ours instead of yours. We’ll have our repairman visit the property to assess the situation. We schedule the right repairman at the lowest cost. Furthermore, if expenses exceed a specific amount that we set together, we’ll contact you to approve them.
Our mission is to find someone who will love your home as much as you do, so we don’t cut corners. Our strict Resident vetting process includes a background and credit check, income and employment verification, reference checks, a personal interview with a experienced manager is our final step just to make sure you will have peace of mind.
We market our vacancies both in person and via virtual videos online. We also list the properties on our site along with other popular rental sites as well.
We collect your rent security deposit and monthly, will deposit them before the 15th of every month.
In order to insure investment protection for our clients, all prospective tenants undergo thorough credit, criminal and income checks.
We scrutinise the background of each applicant applying for your property. We carefully review financial and employment histories, as well as a complete credit record search. Only the best qualified tenants earn keys to your property.
Peace of mind through maximum profits and minimum disruption to your life. We treat your property as if it were our own. You’ll quickly see why industry insiders recognize Refinity Homes as the best in real property management industry.
We have over 10 year’s local management experience of residential real estate in BC, Canada
Our property management contracts span one year, but any client can terminate the contract with 30 days’ notice. Our clients work with us because they love our service, not because they’re contractually obligated.
Refinity Homes is a company built by homeowners and residents who are real people, and we all hate hidden fees just as much as you do. This is why we guarantee ZERO hidden fees. We offer a simple pricing model where you never have to worry about extra fees or hidden costs. When a bigger repair job is required we actually price shop for you to ensure you get the best price for the job.
Also, did you know that property management fee and many maintenance/repair fees are tax deductible. In fact, all expenses paid to maintain, repair, improve, and manage your property can be deducted from your taxes! We will make sure you or your accountant get everything you need to deduct our fees.
Learn more about our pricing please speak with us directly, we would love to hear from you.
Refinity Homes is the new one-stop-shop for managing your home. Once you trust us with your keys, we take care of everything. Services include:
Prepare your home for future Residents – completing any needed maintenance or repairs and even assisting with moving out furniture.
Market and show your home – we take the pictures, including virtual walkthroughs, and source Residents. We provide open houses and guided tours, preparing, opening, and closing your home after every viewing.
Screen and place Residents – any Resident considered as a fit for your home will go through our vetting and background check process.
Manage the relationship with your Resident – you will not need to worry about dealing with Residents directly. Our Member Service Team will ensure both you and your Resident have everything needed. We collect rent, schedule home visits, and build the connection with your Resident and their new community.
Provide long-term care and fix any issue in your home – our team of Experts is on call, taking care of regular property maintenance and providing emergency service.
Tenants
If you require any maintenance to your property, please do not hesitate to contact us.
If an emergency, such as a major leak arises, please try to contact us ASAP.
If you do intend on renewing your lease, as much notice as you can provide would be greatly appreciated, but we ask that at least 60 days notice is provided.
If you discover any damage to your apartment after you move-in, kindly notify us within 24 hours, so it can be documented.
You will be responsible for setting up your own electricity, gas and internet.
In most cases, anyone who is renting an apartment with us requires property rental insurance.
While your landlord always carries insurance protecting the apartment itself, the landlord’s policy does not cover your personal property. You must obtain your own policy to protect against loss.
Pets are accepted on a case-by-case basis. Depending on the circumstances, an additional security may be requested.
All monthly rent payments can be mailed to us or you can use our online payment system and pay via ACH. Our payment partner is CSG Forte which has PCI-compliant Level 1, EMV, and encryption.
We kindly request that your monthly rent payment is made via cheque or you can setup our online payment option with ACH (Direct Deposit).
Please find our rental application and paperwork requirement schedule.
Guarantors may be accepted on a case-by-case basis.
Yes, there is one in place for all rental properties. Depending on the property you are renting, we can always allow or not allow either one of them.
